Wynn Las Vegas stands as a pinnacle of luxury and opulence in a city known for its extravagance. Nestled on the iconic Las Vegas Strip in Paradise, Nevada, the Wynn complex stretches over 215 acres, offering an unparalleled experience with its 4,748 luxurious rooms and vast 188,786 square feet of gaming space. This monumental resort not only redefines the skyline of Las Vegas but also sets a new benchmark for luxury, entertainment, and hospitality in the heart of the desert.
The Wynn leadership wanted to introduce the DigiValet into their flagship property in Vegas after being satisfied with DigiValet performance and guest review fom the Encore Boston property. The scale of Vegas property is however very different than Boston. One of the key considerations to formulate a plan to renovate the room experience floor by floor making sure the floor is out of inventory only for 24 hrs. Another good problem to solve was regulating the no of concurrent room service orders for kitchen to be able to serve all the orders without making guests upset. Without the digital platform this was never a challenge.
It was a mammoth task to install the new product in each of 4700+ rooms along with the current hotel being operational. With the Wynn and Digivalet team being ready for the challenge, the deployment of the solution along with Alexa re-programming was done in under 6 months, while the other hotel rooms were operational.
With Alexa installed in each Wynn room DigiValet platform was extended to offer voice activated rooms to guests without need for any other voice solution. More than 40% of guests are using Alexa for room and TV controls at Wynn Vegas.
DigiValet in room dining feature at Wynn is completely integrated with Simphony POS. . Allergens, preferences, order notes, and promise delivery time are all sent to Simphony POS from the guest in-room iPad app and printed on KOT for better dining operations. The changes made to the menu by the F&B team are immediately reflected onto the guest room interface.
There are more than 400 orders per day from each of the towers making is one of the most successful and popular feature.To deal with the huge volume of dining orders and to support kitchen during the peak hours DigiValet designed custom workflows. The system can intelligently calculate the estimated delivery time and communicate that to the guests based on the no of orders in the queue. Guests are well informed if there are delays preventing any bad guest experience. Also if one of the tower kitchen is 'out of order' orders can be routed to another kitchen.
Wynn Las Vegas has been one of the pioneered destinations to host convention guests from around the globe. With DigiValet’s solution the hotel operations team can design the experience of the guests for specific convention in a different way than the standard Wynn experience.
Hotel operations teams can promote specific convention TV channels, send a message publishing the agenda for each day, provide curated menu items and offer specific promotions targeted to the convention guests.
With the installation of the DigiValet solution Wynn Vegas has further stamped its leadership in the luxury hospitality. There has been a considerable increase in the use of the DigiValet app for in-room automation controls and also in the no of orders guests are placing digitally.
This has not only shown a significant increase in the In-room dining revenue for both towers but has also helped them to reduce the involvement of full time team members only for order taking.
The collaboration between Wynn Las Vegas and DigiValet showcases a ground-breaking achievement in enhancing guest experiences. The swift and efficient deployment of the DigiValet over 4700 rooms within six months—without hindering the hotel's operations—underscores DigiValet's exceptional capability in executing large-scale technology solutions in the hospitality industry.
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