Staying abreast of these global evolution, while keeping our finger on the people’s pulse, is part of what we do.
35% of hotel guests
watch Netflix for an
average of 2 hrs 50 min.
An extra water bottle is the
highest requested amenity
during guest stays.
Experience management, in essence, is thus a study in the arts and science. While we focus on evoking the subjective, we base our creativity on the objective.
to serve
better.
GOING GREEN
More hotel guests
are subscribing to
eco-friendly
temperature setting.
know of what
we know
Most of our guests
love using their “voice"
to dim the lights and
switch off the TV.
Avge. check value of meal
ordered through our
Ipad-app and interactive
menu is twice that of when
ordered through phone.
Case Study
Raffles Singapore needs no introduction for luxury seekers. A classic flagship address with a distinctive colonial charm, it was established in 1887. With its original structure built in the 1830s, it has remained a legend ever since.
During its extensive renovation and restoration phase to keep up with millennial travellers, it entrusted DigiValet with imagining and designing their branded guest room solution that included in-room environment, entertainment and guest services including the Raffles Butler interface.
W: Hitting the
high notes.
The W London, Leicester Square is a vibrant 192 rooms address in the heart of the city. While undergoing an extensive renovation in 2019 and being a W flagship for the Marriott Group, the brand’s ambition was to unveil a state of the art, innovative guest experience.
During its extensive renovation and restoration phase to keep up with millennial travellers, it entrusted DigiValet with imagining and designing.
“There is big difference between
making a simple product and
making a product simple.”
– Des Traynor