Imagine guest engagement solutions so smart, they respond to emotions. And technology so intuitive, it delights your guests by addressing their unspoken needs. In a world where ideas trigger possibilities, we have changed the game by creating an environment where possibilities trigger ideas. The result is magical guest experiences born of your ambition and our expertise. Expertise, which has proved its mettle in the most iconic hotels of the world.
By surprising, delighting and inspiring millions of guests. Come, let’s create the future of guest engagement on sea.
DigiValet isn’t just a clever integration of back-end and guest-facing technologies; rather, it’s the world’s only dynamic integration of technology, intuition and intelligence to create magical experiences for guests. Which is why, it’s the preferred guest engagement solution of some of the world’s most iconic hotels. Surprising, delighting and inspiring guests in ways that have not been imagined yet. DigiValet provides a value-enhanced comprehensive solution that not only integrates with multiple devices/services, but also intelligently trigger events that surprise, delight and inspire your guests. Limited only, by your will and imagination to enthrall.
DigiValet for cruise-liners is a comprehensive guest-delight solution created to give your guests an enhanced experience of your cruise offerings from the moment they book their cruise. And you, efficiency, improved revenue streams and cost savings through enterprise back-end systems like Content Management, Reporting and Analytics.
DigiValet offers an experiential interface to your guests through an in-room tablet, mobile app, conversational UI, chatbot and through voice interaction. Its unique and intuitive interface puts access to all your offerings at their fingertips, like, room controls, reservations for live shows, F&B facilities, housekeeping, entertainment and offshore experiences available in the itinerary, to name a few. Armed with the unique capability to re imagine guest engagement basis each client’s specific brief, DigiValet now boards cruise-liners with one simple message: Level 2.0 of cruising delight is now on call.
The guest wakes up to the alarm and at the same time the curtains draw open, soothing light and music fills the room, and the coffee maker starts bubbling. While enjoying freshly brewed coffee, the in-room iPad displays today’s itinerary, list of activities the guest has chosen and the reservations to Restaurants and Spa for the day. A video message from the Chef pops up with Today’s Special across multiple restaurants.
The guest selects the perfect music playlist for his mood from the iPad as he gets ready to soak into the tub, warmed to exactly his choice of temperature. And this is just a mere glimpse of the infinite possibilities at your command with devices, services, intuition and human intelligence coming together seamlessly.
From the moment your guests make their reservation till they debark the ship, DigiValet is ready to cater to their every need and help you give them an extraordinary experience. On booking a cruise with you, guests receive the download link for the Cruise Line app on their smart phones. This does two things – your guests get a virtual tour of their itinerary, with the facility to choose desired services and facilities onboard and onshore; simultaneously, it gives you actionable-intelligence and guest profiles, enabling your staff to surround them with bespoke indulgences from the moment they arrive. The app acts as the ultimate guide for any information the guest might need on the go, throughout the voyage. In the room, the iPad becomes his source of comfort, entertainment, contact with staff and access to all available facilities.
On the day of arrival, the guest is notified about his stateroom number and gets the key on his phone. Once on board, the staff can greet him personally as their system prompts with the guest’s details. The iPad in the room gives the guest access to all functions including room controls & automation, entertainment, housekeeping and much more. The day’s itinerary is available to him from the iPad and he can also shop from the retail stores onboard. He will be notified of all his upcoming onboard and onshore reservations through the app. As the ship passes the shores of different places, the display will let him know interesting trivia on the place, culture attractions and cuisine.
Take the call to further personalise your services with a thoughtfully designed touch button for cruise ships.
The Guest Service Call comes with the basic room service activation but can also be enhanced with other features by you, to give the guest control and access in the easiest way possible. Additional service buttons can include Laundry, Doorbell, Housekeeping, Mute Sounds and Do Not Disturb.
DigiValet integrates with property management system, Point of Sale systems and other systems on your ship/s to offer an integrated solution that is unmatched in the industry. It works in tandem with Micros Opera to profile a guest based on his / her preferences in the room and helps customize a guest’s stay in the hotel.
Lighting Controls and Scenes,
Temperature Control and Shades.
Interactive Television Controls, Airplay and Screen Casting, Group Photos and Video Sharing, On-Demand Movies.
Daily Activity Guide, Promotions, Group Messaging, Onboard Social Media to announce Best Dressed Couple, Best Selfie with the Dolphins, etc.
Interactive Guide and Reservations to Onboard and Off Shore attractions, Ticketing and Billing to the Central System.
Interactive Food and Beverage Menu and Ordering, Housekeeping Requests, Butler Call Requests.
Fully integrated to systems such as POS, PMS, Ticket Management and Restaurant Reservations.
Live Dashboard to monitor the connected systems, Auto-alert to report a failure, Guest Feedback, Reporting, Historical Reports on usage.
Clock synced with changing Time Zones, Weather Forecast, Moving Map with information on Places around.
The Guest sets his pre-arrival preferences and plans his stay. Pre-ordering a down feather pillow placed in the room, or a cake and champagne to be placed in the room.
The guests reach the port of embarkation and are greeted by name at check in and every point, thanks to advanced facial recognition.
The guests reach the room and their favorite music, aroma and lighting fills up the cabin as they open the door.
The guests see their itinerary for the next few days. Scrolling through a list of available on board attractions, shore excursions and make their selection of tours, scuba diving expeditions and even purchase upgrades as applicable.
It is time for the anniversary celebration dinner and the guest reviews the dining options and books a table at a restaurant.
They also purchase tickets for the post-dinner show of the onboard broadway-style production, live Jazz band and dancers.
Retire to bed and enjoy a calming sleep, waking up to the experience of intelligent circadian lighting systems.
Return from the booked Scuba diving excursion to receive a notification to view the official pictures and videos on your large screen television and share them with their party on board.
As they disembark they fill in the feedback and receive images and postcards of their cruise.
The guest updates his details, diet and uploads his IDs. All the sharer details and profiles are also created. System prompts the user that one of his school friends from social media connections is also booked on the voyage.